Please carefully inspect your order upon receipt for any damage. We encourage you to do so within 1 hour of delivery.
We can only accept returns for products that are in their original packaging, with all labels, invoices, and warranty cards (if applicable) intact. Additionally, fresh food items must be in their original, undamaged condition.
Eligible for Return
- Missing items: If your order is missing items, please let us know.
- Damaged packaging: The packaging must be intact and undamaged.
- Unused products: The product must be unused and in its original condition.
- Proof of purchase: You must provide proof of purchase, such as your order number or invoice.
Not Eligible for Return
- Used products: We cannot accept returns for products that have been used.
- Products without original packaging: Products without original packaging, labels, or warranty cards cannot be returned.
- Items returned after the return period: Returns must be initiated within 1 hour of delivery.
Return Process
1. Contact us: Please contact us directly by calling our hotline or sending a message via our NIKUFAM Fanpage.
2. Describe the issue: Briefly describe the problem with your order and request a return.
3. Process your return: Our team will process your return based on the information you provide.